TSFP Legal Information

TSFP Terms of Use

1) Acceptance of Terms

By using the TSFP website, TSFP desktop application, API or AI Chat (together, the "Service"), you confirm that you have read and agree to these Terms of Use. If you do not agree with them, do not use the Service.

2) Description of the Service

TSFP helps work with SolidWorks files, model properties, assemblies, drawings, templates, materials, data export and related workflows. The Service may also provide an AI Chat assistant that generates answers, suggestions or requests to execute tools.

TSFP is an independent product and is not an official product or representative of Dassault Systemes SolidWorks Corporation.

3) Use "as is" and at your own risk

The Service, AI Chat answers, data processing results, exported files, suggestions, tool actions and any other results are provided "as is" and "as available", without warranties of accuracy, completeness, uninterrupted operation or fitness for a particular purpose.

The user is solely responsible for checking results before using them in design, production, documentation, procurement, transfer to third parties or any other workflows.

4) AI Chat and automated actions

AI Chat may be wrong, miss important context or generate incomplete answers. Any advice, commands, tool requests or AI Chat results must be checked by the user. AI Chat is not engineering, legal, financial or other professional advice.

5) Disclaimer of warranties

To the extent permitted by applicable law, the Service provides no express or implied warranties, including merchantability, fitness for a particular purpose, absence of errors, compatibility with all software versions or security against third-party interference.

6) Limitation of liability

To the extent permitted by applicable law, TSFP is not liable for direct or indirect losses, including data loss, file damage, defects, work stoppage, incorrect drawings or models, lost profits, reputational losses or third-party claims arising from the use or inability to use the Service.

If liability cannot be fully excluded, then, to the extent permitted by law, total liability is limited to the amount actually paid by the user for the Service during the last 30 calendar days.

7) Service availability

The Service may be temporarily unavailable because of maintenance, updates, failures, actions of third parties, hosting, payment systems, AI providers, network issues or force majeure. Continuous and error-free operation is not guaranteed.

8) Pricing, credits and payment

TSFP may include free and paid functionality. Paid functionality may use credits spent on paid access, AI Chat or other paid Service features. When credits run out, access may be limited or moved to free mode.

Prices, plans, credit amounts, charging rules and available features may change. Current terms are published on the website. There are no subscriptions or automatic renewals unless this is expressly stated on the payment page.

9) Payment providers

Payments are made through third-party payment providers. TSFP does not process or store full payment card data. Rules, limits, processing times and fees of payment providers and the user's bank may also apply.

10) Account and security

The user is responsible for keeping login, password, API tokens and other credentials confidential, and for all actions performed through the account. Access may not be transferred to third parties without permission.

11) Prohibited use

Hacking or attempted unauthorized access, bypassing plan limits, automated load without permission, scraping, interfering with the Service, uploading malicious code, or using the Service to violate laws or third-party rights is prohibited.

12) Access blocking

In case of abuse, violation of the Terms or reasonable suspicion of unfair use, TSFP may limit or block the user's access temporarily or permanently without prior notice.

13) Intellectual property

The interface, texts, code, algorithms, operation logic, documentation and other Service elements are intellectual property. Copying, reproducing, distributing or creating derivative works without the rights holder's permission is prohibited except where expressly allowed by law.

14) Changes to functionality and Terms

TSFP may change functionality, algorithms, limits, pricing and these Terms. The current version is published on this page.

15) Governing law

These Terms are governed by the laws of Ukraine unless mandatory rules of applicable law provide otherwise. If any provision is found invalid, the remaining provisions remain effective.

TSFP Privacy Policy

1) General provisions

This Policy describes what data TSFP may process, for what purpose and how it is protected. By using the Service, you agree to this Policy.

2) Data we may process

• Account data: email, login, hashed password, account status and access tokens.
• Service data: AI Chat messages, chat history, tool requests, tool execution results, user settings, credits and paid access information.
• Contact data: email, message text and other information the user sends through the contact form.
• Technical data: IP address, browser or device type, desktop application version, event logs, session service identifiers, cookies and API requests.
• Payment data: status, amount, currency, date, order or transaction identifier. TSFP does not store full payment card data.

3) Purpose of data processing

• providing and supporting the website, desktop application, API and AI Chat;
• authentication and management of accounts, API tokens, credits and paid access;
• processing payments, transaction accounting, refunds and payment issue resolution;
• maintaining security and preventing fraud and abuse;
• responding to user requests, diagnosing errors and improving Service quality.

4) AI providers and message content

For AI Chat operation, the user's message, part of the conversation history, technical context, allowed tools and tool execution results may be transferred to third-party AI providers. Do not send confidential, commercial, personal or other sensitive data to AI Chat unless necessary for your scenario.

5) Legal bases

Data is processed to perform the contract with the user, support TSFP's legitimate interest in security and stable Service operation, fulfill legal obligations, and on the basis of user consent where such consent is required.

6) Transfer of data to third parties

TSFP does not sell users' personal data. Data may be transferred only to the minimum extent necessary:

• to providers of infrastructure, hosting, data storage, email services, analytics or attack protection;
• to payment providers and banks for payment and refund processing;
• to AI providers for generating AI Chat answers;
• to public authorities in the cases and manner required by law.

7) Data retention

Data is retained as long as needed to provide services, account for payments, fulfill legal obligations, protect TSFP's rights and maintain security. After that, data may be deleted or anonymized unless otherwise required by law.

8) Cookies

The Service may use cookies and similar technologies for sessions, account login, security and basic analytics. You may limit cookies in browser settings, but this may affect Service operation.

9) Security

TSFP applies reasonable technical and organizational protection measures. At the same time, no method of transmitting or storing data can guarantee 100% security.

10) User rights

Within the limits provided by law, the user may have the right to:

• access their data;
• correct inaccurate data;
• delete the account or data where this does not conflict with law and accounting requirements;
• restrict or object to processing in certain cases;
• withdraw consent to processing where processing is based on consent.

11) Changes to the Policy

TSFP may update this Policy. The current version is published on this page and becomes effective from the date stated at the beginning of the document.

TSFP Refund Terms

1) General provisions

These Terms define the review procedure for refund requests for paid TSFP features. Refunds are made within the limits permitted by applicable law, payment provider rules and actual technical refund capability.

2) Refund of unused part

Refund requests may be considered for the unused part of paid access or unused credits. Credits already charged for paid access, AI Chat or other paid actions are considered used.

3) How to submit a request

To request a refund, write through the contact page and provide information sufficient to identify the payment:

• email or TSFP account login;
• payment amount, currency, date and time;
• order or transaction identifier, if available;
• a short explanation of the refund reason;
• refund details if required by the payment provider.

4) Review period

Each request is reviewed individually. The review period is up to 5 business days. This period does not include the time of the actual bank transfer or refund processing by the payment provider.

5) Fees and costs

Bank fees, payment system fees and other costs related to the refund may be deducted from the refund amount if permitted by law and payment provider rules.

6) Refunds through payment providers

If technically possible, the refund is made by the same payment method used for the transaction. The payment provider or the user's bank may set additional conditions, periods and limits.

7) Grounds for refusal

A refund may be refused, in particular, if:

• credits or paid access have already been used;
• refund fees or costs exceed the possible refund amount;
• there is reasonable suspicion of abuse, fraud or violation of the Terms of Use;
• the user initiated a dispute or chargeback for the same payment before the request review was completed;
• the request contains incomplete or false data that makes the refund impossible;
• the refund is prohibited or limited by payment provider rules or law.

8) Result quality and user expectations

The Service, AI Chat and tool results are provided "as is". Requests related only to unmet expectations, errors in user-provided data or unchecked use of results may be rejected to the extent permitted by law.

9) Access after a request

After submitting a refund request, access to paid features, paid access or the relevant credits may be limited, blocked or recalculated.